Latest Thinking / White Papers

Take a look at our latest whitepapers, including the latest: “Solving the Conundrum of TEM through Performance Analysis Metrics”.  This document references the same Performance Metrics and SLAs that are in Gartner's recent publication, "RFP Toolkit for Telecom Expense Management Services".

The performance metrics discussed in this white paper are fully implemented in CommADVISOR. CommADVISOR users are able to gain access and real-time updates to each of these metrics as part of the standard SaaS-based service delivery.

Cerylion and its partners use CommADVISOR’s performance metrics to determine readiness for initial enterprise deployments and on-going program management. Cerylion also uses these metrics as the basis for its client service level agreements (SLAs), which are unique in the industry as they tie CommADVISOR performance results to real-life business impacts.