Latest Thinking / Webinars
Learn how Gartner’s Performance Metrics can drive a TEM 2.0 solution that finally pays off
Sponsor: Cerylion, Inc.
Featured Analyst Firm: Gartner
Speakers: Eric Goodness, Dave Snow
Type: Video (26 minutes)
Voice and Data networks have grown to become the central nervous system for virtually every enterprise. In today’s economic climate it’s more important than ever for companies to reduce costs and build high performance yet low-cost voice and data supply chains and the requisite supply chain management tools. Network financial management has grown past the legacy audit and recovery approach that underlie current tools. New high performance telecom expense management (TEM) solutions provide real-time analysis and straight-through processing for all network orders and bills, persistently lowering the cost of all wireline and wireless network services.
Gartner’s Research Vice President Eric Goodness will show you how to measure and benchmark your network financial management process using Gartner’s TEM Performance Metrics, and how to use them to evaluate and improve your ROI. You are invited to an exclusive, on-demand webcast presentation “Learn how Gartner’s Performance Metrics can drive a TEM 2.0 solution that finally pays off” available now. Our panel of experts assembled from featured analyst firm Gartner Inc. and Cerylion will examine how an integrated Network Financial Management strategy and technology solution enables enterprises to create, manage and deliver multi-channel communications with greater visibility, control, and efficiency. You will learn how TEM 2.0 solutions can reduce direct costs and enhance services, while increasing visibility and management control. You’ll also learn what to look for in a TEM 2.0 solution and how to implement one in your organization.
Tune in and learn from Eric Goodness, Research Vice President at featured analyst firm, Gartner Inc. as he addresses:
- How is Telecom Expense Management (TEM) evolving?
- Why is TEM at an important crossroads right now?
- What is TEM 2.0 versus earlier TEM tools?
- What are the key components of a successful TEM 2.0 strategy?
- What is the best approach to measuring and benchmarking your TEM process?
- What should an organization look for when selecting a TEM 2.0 solution?
- Using Gartner’s TEM Performance Metrics to create SLAs tied to real results
Using its breakthrough CommADVISOR solution, Cerylion’s Vice President Dave Snow will share case study results on how Gartner’s metrics can be applied in a TEM 2.0 solution to capture immediate and sustainable cost savings, and eliminate the costs and headaches caused by “pay then fix” methods that drive TEM 1.0 tools. This program will show how these metrics can be applied in a TEM Service Level Agreement, virtually guaranteeing you meaningful business results.
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